FAQ's
Equipment Replacement and Installation FAQs
Yes, we provide installation services for both rooftop units and split systems. We evaluate your needs to ensure you get the correct unit installed.
Yes, we are factory-trained on a variety of manufacturers and have years of experience with designing VRF and VRV systems. These complex systems provide benefits such a superior energy efficiency, better zone control, and lower operating costs than conventional systems. Replacement with a technical expert helps ensure you will see all the benefits of a VRF or VRV system.
Yes, we have experience with a variety of boiler and chiller plants made by different manufacturers so we can find the best option to fit your needs.
Yes. Startup and commissioning are often the most overlooked part of the replacement and installation process. A system that is not started and commissioned properly will not operate within the manufacturer's design and perform poorly while increasing chances of premature failures.
Yes, we can coordinate with your preferred vendor. If you don't have a preferred vendor, we can self perform integration to most automation platforms.
Yes, we can work with you to ensure replacement has minimal impact on your business. When planning projects, we are flexible to fit into your operations schedule.
We can work in newly constructed buildings but we do not target the new construction installation market to protect our relationships with the contractors in the area that focus on new construction projects.
Most HVAC systems have an efficient lifespan of 12 - 15 years since that is when repairs start to become more expensive than unit replacement. We will help you understand all your options and advise you on what we believe to be the best path forward while knowing we can't choose how your money is spent.
Commercial HVAC Service and Repair FAQs
We service all types and brands of equipment.
Yes, we have years of experience with VRF, VRV and VAV systems. These complex systems require technical knowledge that goes beyond basic HVAC and we are happy to help.
Yes, we offer emergency service to our contract customers and preferred partners.
Yes, we can troubleshoot and repair controls issues on a range of control manufacturers.
Yes, we service boilers and chillers in a range of applications.
Yes, we have been brought in to solve complex issues that have long plagued customers and have a proven track record of finding solutions.
For regular service we do not require a service agreement but we do prioritize after-hours service for our contract customers and service partners.
We have a two hour labor minimum on service calls.
Startup and Commissioning FAQs
Yes, we work with many manufacturers to provide startup services. We would welcome the opportunity to discuss your project and ensure we can fulfill your needs.
Contrary to what many contractors believe, all systems require proper commissioning and setup to operate reliably and within the manufacturer's design.
Yes, we have relationships with most manufacturer reps and can coordinate services to ensure warranty continuity.
Yes, we work with your controls vendor to ensure the automation system is performing in lockstep with the mechanical system. If you do not have a controls vendor, we are capable of providing controls integration during commissioning.
Yes, we specialize in bridging the gap between design and performance to ensure you get the most from your investment.
Yes, detailed reporting separates a good service provider from a great one. We strive for technical depth, transparency and detail in our documentation.
Yes, we will work on your behalf to maintain a discreet subcontractor relationship while getting systems working to design.
We will work with the responsible party to get approval and make the necessary repairs, modifications or alterations to fix any uncovered deficiencies.
Planned Maintenance FAQs
Yes, a strong maintenance program is the backbone of a good service company. Properly maintained systems perform better, longer and more reliably. Our goal is to reduce downtime for our customers and a planned maintenance program is a first step to doing just that.
Maintenance schedules depend on the use of the site and the equipment type. Standard maintenance would be quarterly but some facilities require monthly maintenance or once per year. We can customize a plan to meet your needs.
We follow manufacturer guidelines for maintenance but generally speaking, a check of all electrical components, heat exchangers, coils, belts, bearings, motors, filters, drain lines, combustion, and an operational check are common tasks included in a maintenance.
Yes, detailed documentation will always be provided.
Proper maintenance can absolutely reduce emergency calls especially if a system has been properly maintained since installation.
Yes, we can help you with your capital expenditure planning and budgeting.
Yes, and we understand the unique needs of these systems.
Yes, our contract customers will always be prioritized.
Contractor Support FAQs
No, we specifically stay away from the projects that our contractor partners pursue to protect those relationships. We are here for technical knowledge, not high volume installation.
Yes, this is our specialty.
Yes, we can provide warranty service support if approved by the manufacturer or rep firm. We can coordinate and receive approvals.
Yes, we have years of experience with these complex systems.
Yes, we can leverage the years of relationships we have built with manufacturer reps and work towards a solution.
Yes, we offer consultations to discuss your concerns and how we can be of assistance, even if that is simply education.
Once we understand your needs, we can get the documentation you need to closeout your project effectively.
Yes, we can work with manufacturers and reps to provide field modification to meet original design intent.
Premium Residential FAQs
Yes, we provide residential services to customers who value technical depth, detailed work and quality service.
We do not service rentals, multi-family housing, mobile homes or other non-owner-occupied housing.
Yes, this is our specialty.
If there is an existing relationship or contract, yes we do.
Yes, we design, install, maintain and service high-complexity residential systems.